Important

City Discovery (referred to here as "City Discovery”, “our”, “us”, “we”) provides self-guided city sightseeing tours with the aim of providing amusement. All dealings with us will be on these terms & conditions (Terms) unless otherwise agreed in writing by us. We reserve the right to make changes at any time. By purchasing and playing City Discovery games it is deemed that you understand and accept the Terms outlined on this page.
Please make sure you notify all participants of this City Discovery game of these Terms. If any participant does not agree with the Terms, the participant is not allowed to participate in the game.

General

City Discovery games are designed to be self-guided, meaning there will not be any physical City Discovery staff available to help you or guide you. It is played using the purchased physical game content and the City Discovery mobile app and/or website.
It is important to understand that City Discovery games mostly take place outside, where weather conditions cannot be predicted. It is also important to understand that as part of playing City Discovery games, public and private locations need to be visited. As cities and places are continuously changing, we do our best to update the game contents accordingly. We will also list any location specific updates on the City Discovery mobile app and/or website. Due to this, not all locations will always be accessible, which may limit the game experience.

Mobile Phone / Internet Required

To play City Discovery games, you will need to download the City Discovery mobile app. A mobile phone with the Google Android 7 or later or Apple iOS 9 or later operating system (OS) is required. Your mobile phone's OS version is usually found under Settings->About. Follow the phone manufacturer's manual if required.
The mobile app may contain new features, such as Augmented Reality, that only work on certain newer mobile phones. Please read the minimum requirements carefully before purchasing the City Discovery games.
Internet / Wi-Fi is required to log in to the City Discovery app with your unique game code and throughout the game. On the included map, public Wi-Fi locations can be found, if required.

Game Code & Expiry

Each purchased City Discovery game comes with a unique game code. Do not share this game code with anyone else, as it can only be used once.
The game code is used to log in, track progress, get help and check your answers. After you log in to the app with your unique game code, it is valid for 14 days. After 14 days, the game code will expire and you will no longer be able to log in. This means you need to complete a game within 14 days of first logging in.

Visiting Locations

City Discovery games are intended to guide you to different locations and require you to use what you see at these locations to solve puzzles and complete the game.
A physical map is provided to help you reach these locations. The route listed on the map should be used as guidance only and does not take into consideration or reflect the current situation. Always follow instructions and signs and adhere to local laws.
In case a location is not accessible, please notify City Discovery and do not attempt to access the location. City Discovery will do its best to update the game content and/or notify others through the City Discovery mobile app and/or website.

Payments

For orders made through the City Discovery website, all payments are processed by an external party (PayPal). In case of any payment issues or disputes, contact Paypal. For purchases made through a third-party (e.g. online shop, retail store), you will need to contact the third-party.

Delivery

After successfully placing an order through the City Discovery website, we do our best to fulfill your order as soon as possible. We aim to have your order delivered through Australia Post within 2 business days, but cannot guarantee this. In case we are aware of any delays, we will inform you via email as soon as we can.

Refund Policy

City Discovery games are shipped with a unique game code and are only playable once. Because of this, a refund can only be provided for unopened and undamaged games that can be resold. In the event you purchased the game through the City Discovery website and decide to request a refund, refunds will be only provided when City Discovery receives the returned product unopened and undamaged within 30 days of purchase. Return shipping costs are to be paid by the purchaser.
In case you purchased the City Discovery game through a third-party, refunds are only given for unopened and undamaged games that can be resold. Note that some third-parties may not accept refunds or provide credit instead. Read the terms & conditions of the third-party to understand these conditions.
Be aware that there may be instances where you will not be able play the game fully as intended, for example due to weather conditions or changes to game related locations. City Discovery does not provide refunds to products that have been opened, as they cannot be resold due to the nature of the product.

Force Majeure

Force majeure includes all unexpected events and problems, which reasonably are not to be expected and could not have been prevented. This includes, but is not limited to, delays in delivery, third-party negligence, website outages, strikes, extreme weather, demonstrations, etc. City Discovery cannot be held accountable in these circumstances and does not provide a refund.

Pricing

All prices listed on our website are subject to change at any time. This includes sales, discounts and promotions.

Liability

By participating in a City Discovery game, you agree that neither City Discovery nor any person associated with us will be liable to you or any other participant for any direct or indirect damages that arise in any way. You agree to communicate this exclusion of liability to any person that you invite to play a City Discovery game.
City Discovery is not responsible for any loss, damage, injury, trauma or other effects caused directly or indirectly from playing the game to the participants, their property or any third-party. At all times make sure you follow the rules, watch your step and be careful when crossing roads.
Any illegal, unlawful or wrongful conduct while playing the game should not be committed.
In case a location or road is not accessible or you deem it is not safe to do so, refrain from accessing it and notify City Discovery.

Confidentiality

You acknowledge that you will not publish, photograph, make copies or otherwise expose the game content and answers. This includes both by word of mouth, on paper and online.

IP and Copyright

City Discovery is the sole owner of all game contents and owns the Intellectual Property rights. It is strictly forbidden to copy, distribute or resell any of the content.
This includes but is not limited to: design, fonts, text, graphics, logos, icons, images, sounds, videos, data compilations, website layout, underlying code and software.

Transfers and Resale

Each copy of a City Discovery game comes with its unique code to log in. Due to the nature of City Discovery games, they can only be played once. Unless City Discovery provides you with written consent, you are not allowed to transfer or resell your purchased game, including the unique game code.

Your Obligations

When playing games offered by City Discovery you acknowledge that:

  • you comply with all local, state and federal laws
  • you are not under the influence of alcohol
  • you do not enter private property other than with the permission of the property owner or according to their conditions of entry
  • at all times follow orders from public servants
  • at all times follow instructions from any private property staff and/or owners
  • you do not cause any annoyance to others, both inside and in public spaces
  • City Discovery does not warrant or represent that access to locations will be uninterrupted or error free

Health Conditions

City Discovery games require a basic level of fitness, as walking and occasionally bending, reaching, sitting or other movements may be required. It is expected you can at least walk for 5km. City Discovery games do allow you to take as many breaks as you like.

Under The Age of 16

City Discovery recommends a minimum age of 16 to play any of the offered games. However, minors accompanied by adults are able to participate as well, under the full responsibility of the adult.

Weather Conditions

The games and services offered by City Discovery require you to be mostly outdoors. When purchasing and playing City Discovery games, you acknowledge and agree that your experience may be affected by the weather, safety and associated conditions. You will have 14 days from the moment you first log in with your unique game code to complete the game.

Breach of Terms

In case you breach the Terms listed on this page, City Discovery reserves the right to deactivate your login code at any point in time, meaning you will no longer be able to log in, check answers, get help and play the game.

Questions

In case you have any questions or concerns about the Terms listed on this page, contact us via email.